Terms & Conditions

Petville Terms, Conditions, Policies and Disclaimers


PETVILLE / PETVILLE WEBSITE

www.petvillestore.com is operated by Petville Pet Shop


PRE-CONDITION

All Petville Customer(s) / Client(s) / Users of the Petville website are hereby categorically and unequivocally informed that, it is mandatory for every Petville Customer(s) / Client(s) / Users of the Petville website to read each and every clause of the terms, conditions, policies and disclaimers of Petville / Petville website. No excuse for any inability to read and/or understand and/or comprehend any of the clause(s) of the terms, conditions, policies and disclaimers of Petville / Petville website will serve as any defence for any Petville Customer(s) / Client(s) / Users of the Petville website, for any allegation of any obstacle, for and/or of, fair trade practice employed by Petville / Petville website.

DEEMED CONSENT / AGREEMENT

All Petville Customer(s) / Client(s) / Users of the Petville website, suo moto give their implied / express / deemed consent of their acceptance and agreement to each and every clause of the terms, conditions, policies and disclaimers of Petville / Petville website, presently listed and/or to-be-listed at anytime in the future.

DELIVERY FOOT PRINT, SHIPPING, TAXES AND OCTROI

Products ordered, from Petville / Petville website are delivered to Maharashtra only.

For COD (Cash On Delivery) Shipments:
(i)  All such COD Petville / Petville website Orders are shipped within 7 (Seven) Working Days from the Date of Booking of the Petville / Petville website Order or as per the Delivery Date as agreed at the time of Petville / Petville website Order Confirmation.
(ii)  COD facility shall not be available on all Petville / Petville website Orders and varies from Order-to-Order / Product-to-Product / Offer-to-Offer facilitated on the Petville / Petville website platform.
(iii)  Applicable Shipping Charges and Taxes will be levied alongwith relevant actual Octroi Charges as per the prevailing rates stipulated by the respective State Governments involved during the entire trajectory of Shipping of the Petville / Petville website consignment and which said applicable Shipping Charges and applicable Taxes, alongwith actual Octroi Charges (if any), will be borne by the Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville website Order and will be paid by the Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville Order or their assign(s) directly to the Delivery Person who delivers the Petville consignment so ordered.

For APO (Advance Payment Order) Shipments : 
(i)  All such APO made to Petville / Petville website are shipped within 7 (Seven) Working Days of Full Advance Payment made towards such Petville / Petville website Orders placed or as per the Delivery Date as agreed at the time of Petville / Petville website Order Confirmation.
(ii)  Applicable Shipping Charges and Taxes alongwith relevant actual Octroi Charges as per the prevailing rates stipulated by the respective State Governments involved during the entire trajectory of Shipping of the Petville / Petville website consignment and which said applicable Shipping Charges and Taxes, alongwith actual Octroi Charges (if any), will be collected in Advance.

All Petville / Petville website Orders are shipped either through recognised Domestic Courier Companies or Speed Post Services of India Post as per the respective terms, conditions, policies and disclaimers of the said Domestic Courier Companies / Speed Post Services of India Post.

Petville / Petville website takes full responsibility of physically handing over the Petville / Petville website consignment to the afore-referred Domestic Courier Companies or Speed Post Services of India Post (as the case shall so be); but Petville / Petville website has no control upon the onwards schedule and/or movements of the said Domestic Courier Companies or Speed Post Services of India Post or upon any external factors prevailing during transit of the Petville / Petville website consignment and further Petville / Petville website is not responsible and/or liable for any of the logistics and/or delays pursuant to physically handing over the Petville / Petville website consignment to the said Domestic Courier Companies or Speed Post Services of India Post. Petville / Petville website is in no way, whatsoever and whensoever, responsible and/or liable for any damage caused to the Petville / Petville website consignment subsequent to it being physically handed over to the Domestic Courier Companies or Speed Post Services of India Post.

REFUSALS, RECOVERY EXPENSES AND DAMAGES

In the event that the Consignee and/or Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville Order refuses to accept delivery of the Petville / Petville website consignment :
(i)  For COD (Cash On Delivery) Orders, the Consignee and/or Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville website Order (as the occasion shall so present) will be bound to pay, up front to the Delivery Person, the applicable Shipping Charges and Taxes, and actual Octroi Charges (if any) applicable to the so ordered and so refused Petville / Petville website consignment.
(ii)  For APO (Advance Payment Order), the applicable Shipping Charges and Taxes, and actual Octroi Charges (if any) will be charged and deducted from the actual Advance Payment made to Petville / Petville website and the balance amount therefrom shall be returned interest-free, subject to condition that the instance, so qualifies for any such refund as per the terms, conditions, policies and disclaimers for qualifications for refund.  

CANCELLATION POLICY

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.


Qualification for Cancellation of Order : Cancellation of Order may be pursued upon engagement of legitimate reasons whereby the Party making such cancellation can present legally tenable evidence(s) which beyond incontrovertible doubt succeed in supporting the cause of action for genuine cancellation.

At the instance of Petville / Petville website :
(i)  Cancellation of Order may be effected due to such presenting reasons, by virtue of them being outside the purview and/or the control and/or domain and/or including but not limited to, the scope of redemption by Petville / Petville website;
(ii)  Cancellation of Order for COD (Cash On Delivery) Orders will be effected suo moto upon non-acceptance/non-payment of consignment, at the very point and time of the said non-acceptance/non-payment of consignment;
(iii)  Cancellation of Order for APO (Advance Payment Order) which qualify cancellation, will also simultaneously qualify interest-free refund of the amount(s) paid towards such said APO (Advance Payment Order);

At the instance of Petville Customer(s) / Client(s) / Users of the Petville website :
(i)  Cancellation of Order may be pursued upon engagement of legitimate reasons whereby the Petville Customer(s) / Client(s) / Users of the Petville website making such cancellation can present legally tenable evidence(s) which beyond incontrovertible doubt succeed in supporting the cause of action for genuine cancellation;
(ii)  Cancellation of COD (Cash On Delivery) Orders may be pursued by Petville Customer(s) / Client(s) / Users of the Petville website ONLY before and till, the despatch of the consignment of the said Order WITHOUT any prejudice to the Petville Customer(s) / Client(s) / Users of the Petville website. Pursuant to the despatch of the consignment of the said Order, all costs of consigning the said Order, including but not limited to charges for shipping, taxes, octroi, recovery expenses and damages, will become and be payable by Petville Customer(s) / Client(s) / Users of the Petville website, whosoever / whichsoever has so ordered and /or so cancelled such Petville / Petville website Order;
(iii)  Cancellation of APO (Advance Payment Order) which qualify cancellation, will also simultaneously qualify interest-free refund of the amount(s) paid towards such said APO (Advance Payment Order).

REFUND, REPLACEMENT AND EXCHANGE

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.


Qualification for Refund or Replacement :
1    Refund of Applicable Amount / Replacement of Product / Item, which are NOT Consumables and do NOT belong to a category of Consumables, may be invoked in occasions wherein such said Product / Item is proved to be defective, damaged in transportation or ab initio, incomplete and/or incorrect with respect to the Order so specified; and further, upon enlistment of legitimate reasons whereby the Party invoking such Refund or Replacement, can present legally tenable evidence(s) which beyond incontrovertible doubt, succeed in supporting the cause of action for the genuine request for such Refund or Replacement; and when such genuine requests for the said Refund of Applicable Amount or Replacement of Product / Item is made WITHIN 24 HOURS of receipt / delivery of relevant consignment consisting of such Product / Item so sought to be refunded or replaced; provided that :    (i)    the Product / Item is Unused;
(ii)  the packing of the Product / Item is not torn and tattered;
(iii)  the seal of the Product / Item is unbroken;
(iv)  the Product / Item is returned in a Saleable condition
including but not limited to
(v)  the Tags and Brochures of Product / Item being intact.
1(a)  Refund at the instance of Petville / Petville website :
(i  All such refunds will be interest-free;
(ii)  Actual Costs of transporting / shipping / taxes / octroi to be borne by Petville / Petville website
1(b)  Refund at the instance of Petville Customer(s) / Client(s) / Users of the Petville website :
(i)  Actual Costs of transporting / shipping / taxes / octroi to be borne by Petville Customer(s) / Client(s) / Users of the Petville website so requesting such qualifying refund.

Qualification for Exchange : Exchange of Product / Item for another Product / Item is at the sole discretion of Petville / Petville website and is applicable to such Product / Item which are NOT Consumables and do NOT belong to a category of Consumables and in instances where the Petville Customer(s) / Client(s) can present legally tenable evidence(s) which beyond incontrovertible doubt, succeed in supporting the cause of action for the genuine request for such exchange(s) due to inadvertently / erroneously placed ordered and when such genuine requests for an exchange is made WITHIN 24 HOURS of receipt / delivery of relevant consignment consisting of such Product / Item so sought to be exchanged; provided that :
(i)  the Product / Item is Unused;
(ii)  the packing of the Product / Item is not torn and tattered;
(iii)  the seal of the Product / Item is unbroken;
(iv)  the Product / Item is returned in a Saleable condition
including but not limited to
(v)    the Tags and Brochures of Product / Item being intact.

All Products / Items requiring to be sent for Refund / Replacement / Exchange need to be sent to Petville / Petville website Customer Care Address as mentioned below at the cost of transportation to be evaluated and decided by Petville / Petville website on a case-to-case basis :

Petville Pet Store
Shop no. 23
Parmar Square
Near Reliance Mart
Kharadi
Pune
Maharashtra 411014

Email: preeti.petville@gmail.com


Petville reserves the right to cancel a confirmed order in situations when Petville is unable to fulfil the order. Refund will be made according to Petville's refund policy.


Petville is not liable to pay any compensation in such cases Refund and Return
Definition: 'Return' is defined as the action of giving back the item purchased by the customer to the Seller/ Petville on the Petvillestore website. Following situations may arise:
1. Item was defective
2. Item was damaged in transit
3. Products was / were missing
4. Wrong item was received

Return could also result in refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong itePetville/seller shall not be entitled to anyreturn/refund.
The following RULES apply to this Policy:
1. Certain consumableitemswill not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc
2. In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Petville within 3 days from the time of delivery.
3. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
4. In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
5. Refund will only be processed after a quality check of the product by expert of Petville


Please note that the product should be unused and should be sent back along with original box and invoice to:
Customer care Petville Pet Shop, Shop no 2, Parmar Square, Near Reliance Mart, Kharadi Pune 411014.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.



DISPUTES AND JURISDICTION

Any / every Dispute between Petville Customer(s) / Client(s) / Users of the Petville website and Petville / Petville website will be handled with all positive attempts deployed to resolve them amicably. However, if such well intended attempts fail to bring about positive results, then in such unfortunate instances, the laws of India will apply and The Honourable Courts of Judicatures of Mumbai / Pune will bear jurisdiction.

COPYRIGHTS AND INTELLECTUAL PROPERTY RIGHTS

Petville / Petville website, absolutely and strictly reserves all rights, of and to, all contents of Petville / Petville website which are authored and/or owned by Petville / Petville website including but not limited to trademarks(s), logo(s), design(s), symbol(s), tag line(s), phrase(s), protected word(s), tangible and intangible good(s) and service(s), and alls such content are copyrights of Petville / Petville website, and Petville / Petville website absolutely and strictly prohibits any quantum of copying, reproducing, downloading, disseminating, publishing, transferring, utilising in any form/format/means, including but not limited to even any covert usage(s) and/or disguise of infringement.

Petville / Petville website courteously cautions Petville Customer(s) / Client(s) / Users and Visitors of Petville / Petville website and the Public at large that, whatsoever any quantum of copying, reproducing, downloading, disseminating, publishing, transferring, utilising in any form/format/means, including but not limited to even any covert usage(s) and/or disguise of infringement will attract severe penal / punitive charges and will be dealt with legally and redeemed with civil, criminal including but not limited to compensatory provisions of the Indian Laws in tandem with applicable International Laws and their guidelines.

DEEMED LICENSE AND COPYRIGHTS / INTELLECTUAL PROPERTY RIGHTS OF CONTENT / INFORMATION / MATERIAL SUBMITTED / UPLOADED BY Petville Customer(s) / Client(s) / Users of the Petville website

Once any content / information / material of whatsoever kind and quantum is submitted / uploaded, to / onto, Petville / Petville website by any Petville Customer(s) / Client(s) / Users of the Petville website, then such afore-referred Petville Customer(s) / Client(s) / Users of the Petville website so submitting / uploading any content / information / material of whatsoever kind and quantum will suo moto and ab initio be deemed to have given Petville / Petville website, a licence to use the content / information / material so submitted / uploaded.

Copyrights and Intellectual Property Rights of any content / information / material by any Petville Customer(s) / Client(s) / Users of the Petville website so submitted / uploaded, to / onto, Petville / Petville website will be an issue to be dealt with by the Petville Customer(s) / Client(s) / Users of the Petville website so submitting / uploading such said content / information / material. Petville / Petville website, will not and never, redeem and/or does not assure to even merely assist in any disputes emanating due to the copyrights / intellectual property rights / infringement matters between such afore-referred Petville Customer(s) / Client(s) / Users of the Petville website so submitting / uploading any such said content / information / material, to / onto, Petville / Petville website and the opposite Party(ies) of such Petville Customer(s) / Client(s) / Users of the Petville website.

DEFAMATION

The content / information / material provided herein is provided by the various authors of Petville / Petville website and comprises his/her/their personal opinion(s) and may or may not be provable, and therefore Petville / Petville website is in no way responsible directly and/or indirectly for any content / information / material on the Petville / Petville website posted by such afore-mentioned author(s); hence no cause of action on account of any defamation suits will apply against and/or to the prejudice of Petville / Petville website.

DATA CO-ORDINATES AND DATA SHARING

If during the course of business, Petville Customer(s) / Client(s) / Users of the Petville website, do submit any data expressly and/or any information of Petville Customer(s) / Client(s) / Users of the Petville website is made available to either Petville / Petville website or to any of the alternate / auxillary gateways or associated platforms of Petville / Petville website or otherwise; or alternatively in the event that Petville / Petville website does access / need to access and/or share, any available data pertaining to the relevant Petville Customer(s) / Client(s) / Users of the Petville website including but not limited to data pertaining to computer info, browser type, browsing patterns, IP address, OS, social networking site usages; then such submission / access / sharing will be deemed to have been consented to, and willingly rendered by the relevant Petville Customer(s) / Client(s) / Users of the Petville website.

Signing a hard copy of the terms, conditions, policies and disclaimers of Petville / Petville website and/or Clicking the “I accept” / “Agreed” on the Petville website tantamount to consent / deemed consent to Petville / Petville website and agreement to the terms, conditions, policies and disclaimers of Petville / Petville website including but not limited to the aforesaid such submission / access / sharing of the available data pertaining to the relevant Petville Customer(s) / Client(s) / Users of the Petville website.


PRIVACY POLICY

We value the trust which you have for us. For this reason, we have set the highest standards to ensure the security of your information and transactions. Please read the following statements to understand our privacy policy:

  • For browsing the website, you don’t need to provide your personal details. You will remain anonymous until and unless you agree to sign up with your personal details. Till you sign up, we can’t identify you.
  • If you choose to browse our Website, you agree to be bound by the terms and conditions discussed in our Privacy Policy. However, if you don’t agree please do not use or access the Website.
  • When you place an order with us, we will collect information like your name, gender, postal address, email address, delivery address (if different), telephone number, fax number, mobile number, payment details, bank account details or payment card details to process your order.
  • In order to make delivery of the product, we have to pass on your personal details such as name, mobile number and address to a third party (our shipping partner or supplier).
  • The information which you provide to us or our agent should be correct and not misguiding in any manner. You are also supposed to keep us up to date and informed about the changes in your personal details for smooth processing of your orders.
  • Understanding the value of your privacy, we don’t sell or share your personal information with any other company or agency for any purpose without your permission. However, Petville Pet Shop reserves every right to share your personal data to any third party if we have received a genuine, legally-compliant request for disclosing your personal information from that party
  • To identify problems with our server, we can use your IP address. We also reserve the right to use your IP address to administer our website, to identify you and to collect large demographic data.
  • To discover and prevent identity theft, fraud and other potentially unlawful acts, we may disclose your personal information to our other corporate bodies. To ensure that our services are not being misused, we may also correlate multiple or related accounts. We may also offer you joint services to fulfil your request if you are living in an area where such services are offered by more than one business organization. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
  • You don’t need to accept cookies for accessing this website.


INDULGENCE

Petville Customer(s) / Client(s) / Users of the Petville website, are strictly prohibited from indulging in any malpractice leading to hampering and/or tampering and/or interfering with the smooth functioning of Petville / Petville website.

Any quantum of malpractice by Petville Customer(s) / Client(s) / Users of the Petville website to hamper and/or tamper and/or interfere with the smooth functioning of Petville / Petville website, will incur stringent legal action at the cost(s) and consequence(s) of such said relevant Petville Customer(s) / Client(s) / Users of the Petville website.

BREACH AND ENFORCEMENT

Any breach by the Petville Customer(s) / Client(s) / Users of the Petville website of any of the terms, conditions and/or policies of the Petville / Petville website and/or any litigation pursued by Petville / Petville website, by and/or due to, and/or at the instance of Petville Customer(s) / Client(s) / Users of the Petville website, will incur legal action not limited to redemption of cost(s) and consequence(s) of such said relevant litigation to be paid for, by such said responsible and liable Petville Customer(s) / Client(s) / Users of the Petville website.

DISCLAIMERS

Petville / Petville website disclaims any and each and every responsibility and liability for any assurances and/or guaranties and/or warranties, attached / consequential to and/or emanating from, the various and variable factor(s) pertaining to the usage schedules and patterns of Petville Customer(s) / Client(s) / Users of the Petville website including but not limited to any reason of any kind of allergies / adverse reactions of the pets / birds / animals / living beings so drawing (whether directly or indirectly) from the Petville / Petville website.

Petville / Petville website disclaims any and each and every responsibility and liability for any assurances and/or guaranties and/or warranties, pertaining to any goods and/or services both tangible and intangible including but not limited to any reason of non-working of the said product and/or service as advertised.

Petville / Petville website disclaims any and each and every responsibility and liability for any of the acts and/or omissions of any person / entity other than those attributable directly to the “proven and irresponsible” functioning of Petville / Petville website themselves. All acts and/or omissions of associated outfits apart from Petville / Petville website including but not limited to those of vendors, traders, third party support of Petville / Petville website, are in no way connected and/or attributable to Petville / Petville website whether directly or indirectly; and the Petville Customer(s) / Client(s) / Users of the Petville website so affected, will need to address their grievance(s) to the appropriate forum in a commensurate manner so as to claim redemption (if any) for the acts and/or omissions of such associated outfits apart from Petville / Petville website including but not limited to vendors, traders, third party support of Petville / Petville website.

Petville / Petville website disclaims any and each and every responsibility and liability for WiFi users from pilfering any information / data of Petville Customer(s) / Client(s) / Users of the Petville website, when and whilst, such Petville Customer(s) / Client(s) / Users of the Petville website are using the Petville website in WiFi facilitated / activated zones.

Petville / Petville website disclaims any and each and every responsibility and liability for Cookies used by Petville / Petville website sponsors and/or advertisers and/or associates and/or associated outfits apart from Petville / Petville website, including but not limited to those used by the vendors, traders, third party support of Petville / Petville website.
All content / information / material on Petville / Petville website, is provided in good faith and solely for general conditions and informational purposes only. Petville / Petville website does not provide any guaranties and/or warranties about the sanctity, completeness, timing, errors, omissions, reliability, adequacy and/or accuracy of the content / information / material so provided. Any reliance by the Petville Customer(s) / Client(s) / Users of the Petville website pertaining to the content / information / material on Petville / Petville website is strictly at the risk of such said relying Petville Customer(s) / Client(s) / Users of the Petville website. Petville / Petville website is not and never responsible and/or liable for any losses and/or damages emanating from the use of Petville / Petville website. Through and vide the Petville / Petville website, the Petville Customer(s) / Client(s) / Users of the Petville website can visit other websites by chasing the hyperlinks to such sites. While Petville / Petville website endeavours to provide only links to co-related websites, Petville / Petville website does not have any control over the form and/or content of such websites, and providing the links to any other websites does not imply any kind of recommendation for any content found on any such websites.

Petville / Petville website are NOT into the business of rendering medical advice. Petville / Petville website, disclaims any and each and every responsibility and liability for any advice which may be understood / misunderstood / conceived / misconceived / construed / misconstrued by the Petville Customer(s) / Client(s) / Users of the Petville website, as medical advice.

Petville / Petville website, disclaims any and each and every responsibility and liability for any comments posted on the Petville website by anyone whosoever.

CENSORSHIP

Petville / Petville website reserves the right to censoring any material / content, whether in compliance with the law9s prevalent in India or based upon the standards as set by Petville / Petville website.

OFFERS AND SCHEMES

All Offers and Schemes of Petville / Petville website are stand alone propositions and will be governed by the respective terms, conditions, policies and disclaimers of that particular Offer / Scheme and are subject to change without reference to Petville Customer(s) / Client(s) / Users of the Petville website.

GOOD FAITH AND DUE DILIGENCE

All content / information / material / references and recommendations by Petville / Petville website are a measure emanating from good faith by Petville / Petville website; and Petville Customer(s) / Client(s) / Users of the Petville website are requested and required to conduct due diligence at their own cost(s) and consequence(s) before embarking upon any content / information / material / references and recommendations of Petville / Petville website.

BARTERS AND TAX EXEMPTION

Petville / Petville website does not indulge in any kind of barter schemes.

Donations to Petville / Petville website do not qualify for any tax rebates and/or exemptions. Any donations made to Petville / Petville website are the sole responsibility of such donor.

ADOPTION AND CARE GUIDELINES

Petville / Petville website has their own standards of adoption and care guidelines for pets / birds / animals / living beings and which are subject to change / updation from time-to-time.

FOR CLARIFICATIONS

Contact Address
Petville / Petville website

Address:
Petville Pet Shop
Shop no. 23
Parmar Square
Near Reliance Mart
Kharadi
Pune
Maharashtra 411014

Email: preeti.petville@gmail.com
Telephone: 8007778869 & 02030478409