Delivery Information

DELIVERY FOOT PRINT, SHIPPING, TAXES AND OCTROI

Products ordered, from Petville / Petville website are delivered to Maharashtra only.

For COD (Cash On Delivery) Shipments:
(i)  All such COD Petville / Petville website Orders are shipped within 7 (Seven) Working Days from the Date of Booking of the Petville / Petville website Order or as per the Delivery Date as agreed at the time of Petville / Petville website Order Confirmation.
(ii)  COD facility shall not be available on all Petville / Petville website Orders and varies from Order-to-Order / Product-to-Product / Offer-to-Offer facilitated on the Petville / Petville website platform.
(iii)  Applicable Shipping Charges and Taxes will be levied alongwith relevant actual Octroi Charges as per the prevailing rates stipulated by the respective State Governments involved during the entire trajectory of Shipping of the Petville / Petville website consignment and which said applicable Shipping Charges and applicable Taxes, alongwith actual Octroi Charges (if any), will be borne by the Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville website Order and will be paid by the Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville Order or their assign(s) directly to the Delivery Person who delivers the Petville consignment so ordered.

For APO (Advance Payment Order) Shipments : 
(i)  All such APO made to Petville / Petville website are shipped within 7 (Seven) Working Days of Full Advance Payment made towards such Petville / Petville website Orders placed or as per the Delivery Date as agreed at the time of Petville / Petville website Order Confirmation.
(ii)  Applicable Shipping Charges and Taxes alongwith relevant actual Octroi Charges as per the prevailing rates stipulated by the respective State Governments involved during the entire trajectory of Shipping of the Petville / Petville website consignment and which said applicable Shipping Charges and Taxes, alongwith actual Octroi Charges (if any), will be collected in Advance.

All Petville / Petville website Orders are shipped either through recognised Domestic Courier Companies or Speed Post Services of India Post as per the respective terms, conditions, policies and disclaimers of the said Domestic Courier Companies / Speed Post Services of India Post.

Petville / Petville website takes full responsibility of physically handing over the Petville / Petville website consignment to the afore-referred Domestic Courier Companies or Speed Post Services of India Post (as the case shall so be); but Petville / Petville website has no control upon the onwards schedule and/or movements of the said Domestic Courier Companies or Speed Post Services of India Post or upon any external factors prevailing during transit of the Petville / Petville website consignment and further Petville / Petville website is not responsible and/or liable for any of the logistics and/or delays pursuant to physically handing over the Petville / Petville website consignment to the said Domestic Courier Companies or Speed Post Services of India Post. Petville / Petville website is in no way, whatsoever and whensoever, responsible and/or liable for any damage caused to the Petville / Petville website consignment subsequent to it being physically handed over to the Domestic Courier Companies or Speed Post Services of India Post.

REFUSALS, RECOVERY EXPENSES AND DAMAGES

In the event that the Consignee and/or Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville Order refuses to accept delivery of the Petville / Petville website consignment :
(i)  For COD (Cash On Delivery) Orders, the Consignee and/or Petville Customer(s) / Client(s) / Users of the Petville website booking the Petville / Petville website Order (as the occasion shall so present) will be bound to pay, up front to the Delivery Person, the applicable Shipping Charges and Taxes, and actual Octroi Charges (if any) applicable to the so ordered and so refused Petville / Petville website consignment.
(ii)  For APO (Advance Payment Order), the applicable Shipping Charges and Taxes, and actual Octroi Charges (if any) will be charged and deducted from the actual Advance Payment made to Petville / Petville website and the balance amount therefrom shall be returned interest-free, subject to condition that the instance, so qualifies for any such refund as per the terms, conditions, policies and disclaimers for qualifications for refund.  

CANCELLATION POLICY

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.


Qualification for Cancellation of Order : Cancellation of Order may be pursued upon engagement of legitimate reasons whereby the Party making such cancellation can present legally tenable evidence(s) which beyond incontrovertible doubt succeed in supporting the cause of action for genuine cancellation.

At the instance of Petville / Petville website :
(i)  Cancellation of Order may be effected due to such presenting reasons, by virtue of them being outside the purview and/or the control and/or domain and/or including but not limited to, the scope of redemption by Petville / Petville website;
(ii)  Cancellation of Order for COD (Cash On Delivery) Orders will be effected suo moto upon non-acceptance/non-payment of consignment, at the very point and time of the said non-acceptance/non-payment of consignment;
(iii)  Cancellation of Order for APO (Advance Payment Order) which qualify cancellation, will also simultaneously qualify interest-free refund of the amount(s) paid towards such said APO (Advance Payment Order);

At the instance of Petville Customer(s) / Client(s) / Users of the Petville website :
(i)  Cancellation of Order may be pursued upon engagement of legitimate reasons whereby the Petville Customer(s) / Client(s) / Users of the Petville website making such cancellation can present legally tenable evidence(s) which beyond incontrovertible doubt succeed in supporting the cause of action for genuine cancellation;
(ii)  Cancellation of COD (Cash On Delivery) Orders may be pursued by Petville Customer(s) / Client(s) / Users of the Petville website ONLY before and till, the despatch of the consignment of the said Order WITHOUT any prejudice to the Petville Customer(s) / Client(s) / Users of the Petville website. Pursuant to the despatch of the consignment of the said Order, all costs of consigning the said Order, including but not limited to charges for shipping, taxes, octroi, recovery expenses and damages, will become and be payable by Petville Customer(s) / Client(s) / Users of the Petville website, whosoever / whichsoever has so ordered and /or so cancelled such Petville / Petville website Order;
(iii)  Cancellation of APO (Advance Payment Order) which qualify cancellation, will also simultaneously qualify interest-free refund of the amount(s) paid towards such said APO (Advance Payment Order).